Reference

Your Rights and Our Terms at 11vip

Access to 11vip and its services depends on your local law and the eligible regions we operate in — if you're in Bangladesh, read these terms carefully before opening an account.

Account EligibilityJurisdiction ConditionsbKash · Nagad · RocketAccount Holder RightsPolicy Updates
11vip Your Rights and Our Terms at 11vip
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

We take the security of your account and personal data seriously. Your information is stored with encryption, and access is controlled through OTP verification each time you log in from a new device. We retain account data for as long as your account is active and for the period required by applicable law after closure. You have the right to request a copy of your data or ask us to correct inaccurate records — submit that request through live chat or email with your account ID.

Data Retention

We keep your account records for the duration required by law. After account closure, data is held only for the legally mandated retention period.

Cookie Policy

We use session and analytics cookies to keep your account secure and improve the platform. You can manage cookie preferences from your browser settings.

Account Security

Every login from a new device triggers an OTP check to your registered mobile number, reducing the risk of unauthorised access to your wallet.

Data Requests

To access, correct, or delete your personal data, contact support with your account ID. We process verified requests within the timeframe set by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to request a change to your account data, or want to raise a dispute, our support team handles legal queries through the channels below. Players in Dhaka and across Bangladesh can reach us via live chat or email — include your registered account number so we can locate your record without delay.

Live Chat Available directly from your account dashboard. Use this for urgent account or eligibility queries that need a fast response.
Email Support Send detailed legal or data-related requests to our support address. We aim to acknowledge within one business day.
Account Help Centre The Help Centre covers account verification steps, wallet linking for bKash and Nagad, and how to submit a formal dispute.

Common Legal Questions from Account Holders

These are the questions we hear most often about eligibility, data, and account rights. If your question isn't covered here, reach out through live chat or email.

Eligibility depends on your local law and the regions where 11vip operates. If online betting is restricted in your area, you are not eligible to register or use the platform.

The applicable law depends on your jurisdiction. We do not make specific legal claims about which country's law applies universally — your local regulations take precedence where they conflict with our terms.

Yes. Submit a data access request through live chat or email with your account ID. We will process verified requests within the timeframe required by applicable law in your region.

Contact support through live chat or email with your account ID and the transaction reference. We review wallet disputes and coordinate with the relevant payment provider where needed.

After closure, we retain your data only for the period required by applicable law. Once that period ends, your records are deleted in line with our data retention policy.

We publish updates on this page and may notify you via your registered contact. Continuing to use your account after an update is posted means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.