Reference

How 11vip Handles Your Personal Information

Your account data, payment details, and browsing activity on 11vip are handled with clear rules about what we collect, why we collect it, and how long we keep it. Access to our platform depends on your local law and eligible regions.

Data collected with purposebKash, Nagad, Rocket payment privacyAccount security controlsYour right to access or delete data

Explore the Lobby Read FAQ

Our Privacy Policy Explained

11vip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your account — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We use this data to process deposits and withdrawals, verify your identity,

1
and keep your account secure. We do not sell your personal information to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We may retain account records for as long as required
2
by applicable law in your jurisdiction. Cookies and session data help us remember your preferences and keep your login active across devices. You can manage cookie settings through your browser at any time. If you access our platform from Bangladesh, your data handling is subject to
3
the laws of your eligible region. We update this policy when our practices change, and we will notify you through your registered contact details when material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update your account details, our support team handles privacy requests directly. Reach out through any of the channels below and mention your account ID so we can locate your records quickly.

Team online

Live Chat

Start a chat from your account dashboard. Available for privacy queries, data access requests, and account detail corrections during support hours.

Email Support

Send your privacy request to our support address. Include your registered mobile number and the nature of your request for a faster response.

Account Settings

Some data changes — like updating your contact number or linked wallet — can be made directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply account-level security and clear data retention rules so you know exactly what happens to your information from the moment you register to the moment you close your account.

Payment Data Security

Payment details for bKash, Nagad, and Rocket are passed directly to those processors over encrypted connections. We do not store your full wallet credentials on our servers.

Cookie and Session Control

Session cookies keep you logged in across your mobile browser or app. You can clear these at any time through your device browser settings without affecting your account balance.

Data Retention Policy

We keep account records for the period required under applicable law in your region. Once that period ends and your account is closed, personal data is deleted from active systems.

Access and Correction Requests

You can request a copy of the data we hold on your account or ask us to correct inaccurate details. Contact support with your account ID and we will respond within a reasonable timeframe.

Privacy Questions We Hear Most

These are the questions we get most often about how your data is handled on 11vip. If your question is not here, reach out through live chat or email.

We collect your name, contact number, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to keep your account secure.

We share only what payment processors need to complete your transactions. We do not sell your personal information. No marketing third parties receive your account data without your consent.

Contact our support team via live chat or email with your account ID. We will locate your records and provide a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your data from active systems after fulfilling any retention obligations required by law in your eligible region.

Payment details are sent directly to the respective processor over an encrypted connection. We do not store your full wallet credentials or PIN on our platform at any point.

Your data is retained for the legally required period after account closure, then deleted from active systems. You can ask support for the specific retention period that applies to your region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoDragon Tiger Fast Table

How 11vip Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Data

Payment Data Security

Cookie and Session Control

Data Retention Policy

Access and Correction Requests

Privacy Questions We Hear Most

01 What personal data does 11vip collect when I open an account?

02 Does 11vip share my data with third parties?

03 How do I request a copy of the data you hold on me?

04 Can I ask 11vip to delete my account data?

05 How does 11vip protect my bKash or Nagad payment details?

06 What happens to my data if I close my account?

Privacy Policy

Related pages

Related pages